Frequently Asked Questions
What is your return policy?
30-Day Commercial Satisfaction Guarantee. If it doesn't fit your clinic's needs, return it for a full refund.
How often should I use my Hale panel?
For optimal results, we recommend 10–20 minute sessions, 3–5 times per week. Consistency is key to seeing long-term benefits in skin health and muscle recovery.
Do I need to wear eye protection?
While red light is generally safe for eyes, we recommend using the included protective eyewear during sessions, especially if you are sensitive to bright light or using the near-infrared mode.
What is the difference between Red and Near-Infrared light?
Red light (630nm) is absorbed by the skin, boosting collagen and reducing inflammation. Near-infrared light (850nm) penetrates deeper into muscles and joints to aid recovery and pain relief.
Can I wear clothes during my session?
Red light therapy works best on bare skin. Clothing blocks the light from reaching your cells, so we recommend exposing the area you wish to treat directly to the panel.
Is there a warranty?
Yes, all Hale Pro Series panels come with a comprehensive 3-year warranty covering any manufacturing defects or performance issues.
Why full-body panels instead of smaller devices or face masks?
After years of research and testing, we discovered that full-body panels are the only form factor that delivers the energy density (≥197 mW/cm²) and systemic exposure required for clinical-grade therapeutic outcomes. Smaller devices, while convenient, cannot match the irradiance levels or total body coverage necessary for meaningful cellular response. Our face mask is designed as a portable supplement for when you can't access your panel, but full-body exposure is where real transformation happens.
What makes Hale panels different from other red light therapy devices?
Our panels deliver 30-100x the energy density of typical portable devices, with 720-1,152 dual-chip LEDs covering 8 clinically-researched wavelengths (630-1060nm). We're Health Canada approved and FDA cleared, built to clinical specifications rather than consumer convenience. After extensive R&D, we concluded that this level of power and coverage is non-negotiable for genuine therapeutic results.
Can I use the face mask instead of a full-body panel?
The face mask is designed as a portable supplement for travel or when you can't access your panel. While it uses our dual-chip technology, it cannot deliver the same energy density or systemic benefits as a full-body panel. For optimal results, full-body panels should be your primary therapy platform, with the face mask serving as a convenient add-on for maintaining your routine on the go.